Terms of Service

1. Definitions

• "Platform" — The KiwiClub Sweden website (lostkiwi.online), including all features, community tools, event listings, marketplace, and associated APIs.
• "User" / "You" — Any person who accesses or uses the Platform, whether registered or unregistered.
• "Member" — A User who has created an account on the Platform.
• "Content" — Any text, images, links, comments, stories, listings, or other material submitted by Users.
• "We" / "Us" / "KiwiClub" — KiwiClub Sweden, operated from Stockholm, Sweden.

2. Eligibility

To use the Platform, you must:

• Be at least 16 years old (in accordance with Swedish implementation of GDPR Article 8)
• Have the legal capacity to enter into a binding agreement
• Not have been previously suspended or removed from the Platform

If you are between 16 and 18 years old, you confirm that your parent or guardian has reviewed and agreed to these Terms.

3. Account Registration

3.1 Creating an Account

Some features require you to create an account. When you do, you agree to:

• Provide accurate and current information
• Keep your login credentials secure and confidential
• Notify us immediately if you suspect unauthorised access
• Accept responsibility for all activity under your account

3.2 Account Security

We use industry-standard security practices (bcrypt password hashing, HTTPS encryption, CSRF protection). However, no system is completely secure. You are responsible for choosing a strong, unique password.

3.3 Account Deletion

You may delete your account at any time by contacting us at privacy@lostkiwi.online. Upon deletion:

• Your personal data will be deleted within 30 days (per our Privacy Policy)
• Your public community contributions may be anonymised but not removed, to preserve conversations
• Consent records are retained for 3 years for legal compliance

4. Our Services

KiwiClub Sweden provides the following services:

• Community Forum — Discussion threads, Q&A, stories, recommendations
• News Aggregation — Curated New Zealand and Sweden-related news
• Events — Event listings, ticketing, and RSVPs
• Jobs Board — Employment listings relevant to our community
• Marketplace — Classifieds for buying, selling, and renting
• Guides — Information resources about living in Sweden as a New Zealander
• Newsletter — Email updates for subscribers who have given consent

All services are provided "as is" and may be modified, suspended, or discontinued at any time without notice.

5. Community Guidelines

KiwiClub is a welcoming space for Kiwis and their families in Sweden. To keep it that way, you agree not to:

• Post hateful, discriminatory, harassing, or threatening content
• Share personal information about others without their consent
• Spam, advertise without permission, or post misleading content
• Impersonate other people or organisations
• Upload malware, viruses, or other harmful code
• Attempt to access other users' accounts
• Use the Platform for illegal activities
• Post content that violates third-party intellectual property rights

6. User Content

6.1 Ownership

You retain ownership of the content you post. By submitting content to the Platform, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute your content on the Platform and in promotional materials for KiwiClub.

6.2 Responsibility

You are solely responsible for your content. You represent that:

• You own or have the right to post the content
• It does not infringe any third party's rights
• It complies with these Terms and applicable law

6.3 Moderation

We may (but are not obligated to) review, edit, or remove User content at any time. We do not endorse any User-submitted content.

6.4 Reporting

If you believe content violates these Terms or your rights, please report it to hello@lostkiwi.online with:

• A link to the content
• A description of the issue
• Your contact information

7. Intellectual Property

The Platform, its design, logo, original content, features, and functionality are owned by KiwiClub Sweden and protected by copyright and intellectual property law.

You may not:

• Copy, modify, or distribute our website code, design, or branding
• Use our logo or name for commercial purposes without written permission
• Scrape, crawl, or automatically extract data from the Platform
• Create derivative works based on the Platform

8. Events & Tickets

8.1 Event Listings

KiwiClub may list events organised by us or by community members. Event details (dates, locations, prices) are provided as accurately as possible but may change.

8.2 Tickets & Registration

When you register for or purchase tickets to an event:

• You agree to the specific event terms presented at the time of registration
• Tickets are non-transferable unless stated otherwise
• We reserve the right to cancel events and will provide full refunds in such cases

8.3 Refund Policy

• More than 7 days before event: Full refund
• 3–7 days before event: 50% refund
• Less than 3 days before event: No refund (unless event is cancelled by us)
• Swedish consumer protection law (Konsumentköplagen) applies to all transactions

9. Marketplace & Classifieds

9.1 Listings

Users may post items for sale, rent, or trade. You agree that:

• All listings are accurate and not misleading
• You have the legal right to sell, rent, or give away the item
• Items comply with Swedish law (no prohibited goods)

9.2 Transactions

KiwiClub facilitates connections between buyers and sellers but is not a party to any transaction. We:

• Do not guarantee the quality, safety, or legality of any listing
• Are not responsible for payment disputes between users
• Recommend using secure payment methods and meeting in safe public places

10. Payments

Where the Platform accepts payments (event tickets, premium features):

• All prices are displayed in Swedish Kronor (SEK) and include VAT where applicable
• Payments are processed through secure third-party payment providers
• We do not store your full payment card details
• You agree to pay all charges incurred through your account

Swedish consumer law (Distansavtalslagen, SFS 2005:59) provides you with a 14-day right of withdrawal for digital purchases, unless the service has been fully performed with your prior consent.

11. Privacy & Data Protection

Your privacy is important to us. Our data handling practices are detailed in our:

• Privacy Policy — How we collect, process, and protect your personal data
• Cookie Policy — What cookies we use and how to manage them

By using the Platform, you acknowledge that you have read and understood these policies. All data processing complies with the General Data Protection Regulation (GDPR) and Swedish data protection law.

12. Limitation of Liability

12.1 Platform Availability

We strive to keep the Platform available 24/7 but do not guarantee uninterrupted service. We are not liable for downtime, data loss, or technical issues beyond our reasonable control.

12.2 Content Accuracy

Information on the Platform (including guides, news, and community advice) is provided for general informational purposes. It is not professional legal, financial, or medical advice. Always verify important information from official sources.

12.3 Third-Party Links

The Platform may contain links to external websites. We are not responsible for the content, privacy practices, or terms of any third-party sites.

12.4 Limitation

To the maximum extent permitted by Swedish law:

• Our total liability for any claim related to the Platform is limited to the amount you paid us in the 12 months preceding the claim (or 500 SEK, whichever is greater)
• We are not liable for indirect, incidental, or consequential damages
• Nothing in these Terms limits liability for fraud, wilful misconduct, or death/personal injury caused by negligence

13. Termination

13.1 By You

You may stop using the Platform at any time. To delete your account, contact us at privacy@lostkiwi.online.

13.2 By Us

We may suspend or terminate your access if:

• You violate these Terms or Community Guidelines
• Your account is used for illegal activities
• We are required to do so by law
• We discontinue the Platform (with reasonable notice where possible)

13.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Sections on intellectual property, limitation of liability, and dispute resolution survive termination.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Sweden. Any disputes will be resolved under Swedish law, regardless of conflict-of-law principles.

14.2 Informal Resolution

Before filing a formal complaint, we encourage you to contact us at hello@lostkiwi.online to resolve the issue informally. We will make reasonable efforts to respond within 14 business days.

14.3 Formal Disputes

If informal resolution fails:

• EU residents can use the EU Online Dispute Resolution platform
• Disputes may be brought before the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) for consumer matters
• For all other matters, disputes shall be resolved by the courts of Stockholm, Sweden

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Last updated" and "Effective" dates
• We will notify registered members via email at least 30 days before changes take effect
• For significant changes, we will display a notice on the Platform
• Continued use after the effective date constitutes acceptance

16. Contact

For questions about these Terms: